KUALA LUMPUR, June 22 — Malaysians will soon be able to access Road Transport Department (JPJ) services seven days a week and until late at night at a new branch in Terminal Bersepadu Selatan (TBS), marking what Transport Minister Anthony Loke described as a new approach to public service delivery.
KUALA LUMPUR, June 22 — Malaysians will soon be able to access Road Transport Department (JPJ) services seven days a week and until late at night at a new branch in Terminal Bersepadu Selatan (TBS), marking what Transport Minister Anthony Loke described as a new approach to public service delivery.
Officially opening the JPJ Bandar Tasik Selatan branch today, Loke said the facility will operate daily from 8.30am to 10pm, making it the first JPJ branch in Kuala Lumpur to provide services every day of the week.
Located on the third floor of TBS, the new office replaces the JPJ Bandar Sri Permaisuri branch, which had been serving the public since 2006.
“This is a new approach where JPJ branches are established in areas with high public traffic to improve accessibility and make it easier for customers to obtain our services,” Loke told reporters after the launch.
He said TBS was selected due to its strategic location, abundant parking spaces and direct connectivity to public transport services.
“Terminal Bersepadu Selatan is more than just a transport hub. It also offers commercial outlets, food and beverage establishments and various amenities.
“When people come here to settle JPJ matters, they can also attend to other activities. If they have to wait, they can shop or have a meal, which enhances the overall customer experience,” he said.
Also present at the launch were Bandar Tun Razak MP Datuk Seri Dr Wan Azizah Wan Ismail, Deputy Transport Minister Datuk Hasbi Habibollah, Transport Ministry secretary-general Datuk Seri Jana Santhiran Muniayan, JPJ director-general Datuk Aedy Fadly Ramli and Maju TMAS Sdn Bhd chairman Datuk Seri Mohamed Nazri Abdul Aziz.
The relocation comes as the former Bandar Sri Permaisuri branch struggled to cope with increasing demand. The office handled around 1,300 customers daily but faced limitations in terms of space, facilities and parking availability.
The new Bandar Tasik Selatan branch spans over 14,000 square feet and is expected to serve up to 1,700 customers each day, boosting capacity by approximately 30 per cent while helping to reduce congestion and waiting times.
Loke said the branch is the third JPJ office developed under the concept of integrating government services within busy commercial and transport hubs, following similar facilities in Galleria Putrajaya and Bandar Baru Nilai.
However, he noted that the Bandar Tasik Selatan branch is the first to operate seven days a week.
“The other two branches do not operate daily. This is the first because of its location.
“TBS operates every day and never closes. There are always customers and visitors here,” he said.
The branch will adopt a shift-based staffing system, enabling operations to continue until 10pm daily and providing greater flexibility for motorists who are unable to visit government offices during normal working hours.
Loke said the extended operating hours would particularly benefit city residents seeking last-minute services or those who can only visit JPJ offices on weekends.
The facility is also equipped with digital services, including self-service kiosks, the JPJeQ queue management application and MyDigital ID integration, in line with the government’s efforts to accelerate the digitalisation of public services.
He added that relocating from Bandar Sri Permaisuri would provide customers with a more comfortable and convenient experience while helping to ease traffic congestion around the previous office, which had become increasingly crowded due to limited parking and rising demand.
The ministry said the new branch forms part of a broader initiative to modernise government service delivery through technology, innovation and customer-centric improvements, making public services more accessible and responsive to the needs of Malaysians.
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